Our Contacts

Level 27/480 Queen Street, Brisbane City, QLD, 4000.
info@smarthousesolar.com.au
1300 650 747

Our Contacts

Level 27/480 Queen Street, Brisbane City, QLD, 4000.
info@smarthousesolar.com.au

1300 650 747

Talk to our Experts

Solar FAQs

What are the advantages of solar energy?

  • Reduce electricity bills, increase savings and combat rising electricity costs
  • Low maintenance costs
  • Government solar rebate scheme
  • Feed in tariff
  • Improve the value of property
  • Renewable energy source
  • Decrease the carbon footprint
  • Provides energy security

What is average payback period for solar power system?

According to Australian standards of sunshine hours, the average payback period of a conventional solar power system for a residential customer may vary from 3.5 to 5 years depending upon the usage pattern of individual consumer. More the consumption from solar energy, better the payback period.

What is the difference between monocrystalline & polycrystalline solar panels?

Monocrystalline solar panels are more efficient as they are cut from a single source of silicon whereas polycrystalline solar panels are blended from multiple silicon sources. Monocrystalline solar panels are dark black in colour whereas polycrystalline solar panels have blue colour. Monocrystalline solar panels are costlier as compared to polycrystalline solar panels. Even though polycrystalline solar panels tend to be less space efficient, monocrystalline solar panels tend to produce more electrical power, this is not always the case.

What warranties do I get on purchase of a solar power system?

Product warranties from the manufacturers of solar panels & inverters. Installation Workmanship warranty. Third party insurance from the solar installer.

What happens if you go out of business? How can I claim my warranties?

Manufacturers warranties on solar panels & inverters still holds good even if the solar service provider is out of business.

What is the correct size of solar power system for me?

Identifying an appropriate system size depends upon various factors viz., location of the property, energy consumption pattern, number of members, number & load of electrical equipment used, location of the solar panels, shading or obstacles around the property etc. Hence, our solar expert will consider all these factors before identifying an appropriate system size for you.

Do I get any rebate with my purchase of solar power system?

Small Scale Technology Certificate (STC) is a government incentive for which the client may be eligible for installing Solar system. Eligibility Criteria is as below:
  • Customer should be Australian Citizen / Permanent Resident.
  • Customer should be a home owner (not a tenant).
  • Customer should not have claimed solar rebate earlier for the same property.
If you meet all of these requirements, you are eligible to get rebate on purchase of a solar system.

Are there any extra on-going costs? Do I need to perform any maintenance of the solar power system?

Like any other household electrical appliance, solar system comes with warranties from the manufacturers of the panels & inverter. It is also backed by Workmanship warranty of the solar provider. However, this requires regular servicing & maintenance for a consistent performance over a period of time as an average life span of solar system ranges around 10-15 years. It is recommended to get it serviced every two years by a licenced solar installer.

Do you offer finance for purchasing a solar power system?

Yes, finance options are available on purchase of solar system like Brighte, Humm etc. The period ranges between 12 months to 60 months.

Are the solar panels covered by insurance?

There are numerous solar panels available in the market and they are covered by different insurance providers.

Can I add further Solar panels to my existing system in future?

Yes, you can add further solar panels with your existing system in future, however it requires prior approval from your electricity distributor.

Which direction if the most efficient for installing Solar panels?

For installation of solar panels in Australia, the most preferred direction is North, however a combination of North-East, North-West or East-West directions can be used in case of insufficient space available in Northern direction

Is your solar power system resistant to cyclone?

Majority of the solar panels are certified to withstands cyclones, hurricane or strong winds. We use one of the best mounting kits and accessories specifically designed for such areas and also sustain in tropical and coastal climatic conditions.

Do your solar panels & inverter meet Australian Quality Standards?

Yes, we provide solar panels & inverters those are listed with CEC and meet quality guidelines listed by CEC.

Are you a member of CEC? Are you a CEC approved retailer?

e provide solar panels & inverters those are listed with CEC and meet quality guidelines listed by CEC. The installers appointed by us are accredited by CEC. We are already in the process of listing our membership with the CEC, however, this does not restrict us from providing services to our existing or prospective customers as we are currently following CEC guidelines as a solar service provider.

Are your solar installers accredited / licenced?

Yes, the solar installers appointed by us are accredited by CEC.

Is there any meter replacement charge from analog to smart meter?

Installation a solar power system requires replacement of an analog meter to a digital smart meter as it requires net metering to ease the calculation of exporting excess of unconsumed solar power back to the grid and getting feed in tariff in return as per the prevailing rates declared by the government from time to time. The meter replacement is done by the electricity provider for the specific location. We suggest our customers to check with their electricity providers to obtain accurate information with regard to the charges, if applicable.

Do solar panels work during blackout?

Solar panels, like any other electrical device will not work during blackout unless it is equipped with a battery ready inverter (with in-built Emergency Power System) and Battery.

How long does solar installation take?

A typical 20-24 panels solar power system on a standard property will take approximately 5-6 hours of installation time frame. The amount of time taken may vary depending upon various factors like house & roof type, roof accessibility etc.

What is grid connection charge?

Grid connection charge is one-time administrative fee assessed by your electricity provider once you get a solar installed at your property. We suggest our customers to check with their electricity providers to obtain accurate information with regard to the charges, if applicable

How much feed in credit will I get for the export?

Feed in tariff rates are declared from time to time by the government for each state. However, these are the minimum feed in tariff rates and the electricity retailers are free to provide the rate declared by the government or more than that.

Where are the solar panels & inverter made?

Usually, majority of the solar panels & inverters are assembled in China with technology from various countries. Referring to the website or brochure of the particular product will help in fetching more information specific to the product.

Would it be possible to use the solar power system electricity for my hot water system as well?

Yes, if you have hot water system runs on electricity, it will use solar energy during the solar hours. Alternately, a hot water timer switch can also be used. Our installers will help you to set this up completely and explain the benefits to get maximum out of your solar power system.