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Frequently asked questions about Solar Panels

Yes, if you have a hot water system that runs on electricity, it will use solar energy during the solar hours. Alternately, a hot water timer switch can also be used. Our installers will help you to set this up completely and explain the benefits to get maximum out of your solar system.

Usually, the majority of the panels & inverters are assembled in China with technology from various countries. Referring to the website or brochure of a particular product will help in fetching more information specific to the product.

Feed-in tariff rates are declared from time to time by the government for each state. However, these are the minimum feed-in tariff rates and the electricity retailers are free to provide the rate declared by the government or more than that.

The grid connection charge is a one-time administrative fee assessed by your electricity provider once you get a solar installed at your property. We suggest our customers check with their electricity providers to obtain accurate information with regard to the charges, if applicable.

A typical 20-24 panels solar system on a standard property will take approximately 5-6 hours of installation time frame. The amount of time taken may vary depending upon various factors like house & roof type, roof accessibility etc.

Solar panels, like any other electrical device, will not work during blackout unless it is equipped with a battery ready inverter (with in-built Emergency Power Supply System) and Battery.

Installation of a solar system requires replacement of an analog meter to a digital smart meter as it requires net metering to ease the calculation of exporting excess of unconsumed solar power back to the grid and getting feed in tariff in return as per the prevailing rates declared by the government from time to time. The meter replacement is done by the electricity provider for the specific location. We suggest our customers to check with their electricity providers to obtain accurate information with regard to the charges, if applicable.

Yes, the installers appointed by us are accredited by CEC.

We provide panels & inverters with those are listed with CEC and meet quality guidelines listed by CEC. The installers appointed by us are accredited by CEC. We are already in the process of listing our membership with the CEC, however, this does not restrict us from providing services to our existing or prospective customers as we are currently following CEC guidelines as a solar service provider.

Yes, we provide panels & inverters those are listed with CEC and meet quality guidelines listed by CEC.

Majority of the solar panels are certified to withstand cyclones, hurricane or strong winds. We use one of the best mounting kits and accessories specifically designed for such areas and also sustain in tropical and coastal climatic conditions and also as per Australian Quality Standards.

For installation of solar panels in Australia, the most preferred direction is North, however, a combination of North-East, North-West or East-West directions can be used in case of insufficient space available in Northern direction.

Yes, you can add further solar panels with your existing system in future, however, it requires prior approval from your electricity distributor.

There are numerous solar panels available in the market and they are covered by different 3rd party insurance providers. 

Yes, finance options are available on purchase of solar system like Brighte, Humm etc. The period ranges from 12 months to 60 months.

Like any other household electrical appliance, the solar system comes with warranties from the manufacturers of the panels & inverter. It is also backed by Workmanship warranty of the solar provider. However, this requires regular servicing & maintenance for consistent performance over a period of time as an average life span of the solar system ranges around 15-20 years. It is recommended to get it serviced every two years by a licenced solar installer.

Identifying an appropriate system size depends upon various factors viz., location of the property, energy consumption pattern, number of members, number & load of electrical equipment used, location of the solar panels, shading or obstacles around the property etc. Hence, our solar Consultant will consider all these factors before identifying an appropriate system size for you.

Small Scale Technology Certificate (STC) is a government incentive for which the client may be eligible for installing Solar system. Eligibility Criteria is as below:
1. Customer should be Australian Citizen / Permanent Resident.
2. Customer should be a homeowner (not a tenant).
3. Customer should not have claimed solar rebate earlier for the same property.
If you meet all of these requirements, you are eligible to get a rebate on the purchase of a solar system.

Mono panels are more efficient as they are cut from a single source of silicon whereas poly panels are blended from multiple silicon sources. Mono panels are dark black in colour whereas poly panels have blue colour. Mono panels are costly as compared to poly panels. Even though poly panels tend to be less space efficient, mono panels tend to produce more electrical power, this is not always the case.

Manufacturers warranties on panels & inverters still holds good even if the solar service provider is out of business.

Product warranties from the manufacturers of panels & inverters.
Installation Workmanship warranty.

According to Australian standards of sunshine hours, the average payback period of a conventional solar system for a residential customer may vary from 3.5 to 5 years depending upon the usage pattern of individual consumer. More the consumption from solar energy, better the payback period.

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